Questions Answered On Your Time

Did you know you can chat with an expert advisor live online?

And to make it even more convenient to get your ownership questions answered, we’ve extended our chat hours during weekends.

The extended live-chat hours are Monday through Friday, 10 a.m. to midnight, and weekends from 8 a.m. to 11 p.m. Eastern Time.

Chatting online is easy and convenient. You don’t have to worry about dropped calls and background noise. You’re getting the same personal attention without the distractions. And with newly extended hours, it’s never been easier to find answers to your questions.

Sunny, our automated chatbot, is perfect for quick, web-based questions. But if you’re looking to do something a bit more complicated — like adding or changing a reservation, banking points, or finding your Club Points balance — then a one-on-one chat with an expert advisor is what you may be looking for.

What else can you chat with an advisor about? Just about anything, as long as it doesn’t involve personal information like credit card numbers or payments. Your team of advisors can help with reservations, banking and borrowing Club Points, and more. They can even help you plan your next vacation.

Between the convenience of using a computer and the extended hours, it’s a great time to use online chat.

©2023 Marriott Vacation Club International. All Rights Reserved. Marriott Vacation Club International and the programs and products provided under the Marriott Vacation Club, Sheraton Vacation Club, Westin Vacation Club, Grand Residences by Marriott, and The Ritz-Carlton Club brands are not owned, developed, or sold by Marriott International, Inc. Marriott Vacation Club International uses the Marriott marks under license from Marriott International, Inc. and its affiliates.